Custom Logo Mosaic & Tile Lettering FAQ

We design and manufacture custom mosaics for businesses and homes, from concept to installation-ready delivery. Our work includes logo mosaics for shops, hotels and restaurants, lettering and house-name mosaics for entrances, floor medallions, pool details, and decorative patterns such as fanned, hexagon, grid and border designs.

Our mosaics are made with real tile and metal lettering, not printed graphics or peel-and-stick stickers. Our standard mesh-backed mosaics are installed permanently with tile adhesive and grout, just like regular tile. Unlike a printed mat, it won't curl, fade or need replacing.

Yes. Much of our work is for commercial clients, including hotels, restaurants, cafés, barbershops, retail stores, developers, architects, designers and contractors. We also create entrance mosaics, house signs, kitchen, bathroom and pool details for homeowners. See our case studies for examples.

Yes. We regularly work with architects, interior designers and contractors, and can provide spec sheets and drawings for your project documents and approvals. Send us your plans or required size through our free mockup request form or contact us.

Everything from small house-name signs to large lobby floors. Every mosaic is divided into numbered mesh sheets, so there's no strict maximum size. The most popular entrance sizes are around 4 × 3 ft and 5 × 3 ft.

1. Share your project: send your size, logo or wording, and style preferences through our free mockup request form.
2. Receive your mockup: we create a digital preview and recommend tile type and materials.
3. Refine it: request revisions until you're happy with every detail.
4. Approve and pay: we send a clear quotation and a secure payment link or invoice.
5. Production and quality check: your mosaic is cut, assembled and mounted on mesh. We send photos for your approval before it ships.
6. Delivery: it arrives on numbered sheets, ready for your installer.

Yes. Open any photo in our project gallery or design inspiration page and tap Get a mockup like this. The photo is sent to our designer with your request, and we'll adapt the style to your name or logo, size and colours.

Yes. Every project starts with a free digital mockup and quote, so you can see how your design will look before placing an order. There's no obligation and no payment required to receive a mockup.

• Your wording or logo
• Approximate width and height
• Installation location and intended use
• Preferred materials, colours or reference images
• Delivery country and postcode
• Any required completion date

Approximate measurements are fine to start. Final dimensions are confirmed before production.

We usually send your first mockup within 24–48 hours of receiving your size and artwork or wording.

Yes. We'll revise the design until the layout, colours and proportions feel right, and production only begins once you approve the final mockup. Please check all wording, spelling and dimensions carefully before approving.

Yes. We create mosaics featuring business logos, names, addresses, monograms and custom artwork. Very fine details may be simplified slightly so they read clearly in tile, and your mockup will show exactly how it will look.

Vector files (AI, EPS, SVG or PDF) give the best results. A high-resolution PNG or JPG also works. If you only have a photo or sketch, send it anyway and we'll work from that.

Yes. We can customise the overall dimensions, lettering, tile colours, borders and layout to suit your space. Choose tile colours from our colour chart, or share a photo of your space and the look you have in mind and we'll suggest options.

We match your brand colours to the closest shades in our range of more than 170 porcelain colours. Tiles are fired materials, so an exact Pantone match isn't always possible, but we'll show you the closest options in your mockup.

Our general minimum letter height is approximately 2 cm (about ¾ in). The exact minimum depends on the font and the level of detail, especially for fine lines or intricate logos.

Your mockup shows the design, layout and colour direction. Screens and lighting affect how colours appear, so the finished tiles may look slightly different. Natural marble also varies from piece to piece in colour and veining.

• Porcelain: our most popular choice. Durable, consistent and cost-effective.
• Marble: natural stone with a premium, timeless character.
• Glass and other materials: available for selected designs.
• Stainless steel lettering and inlays: in gold, silver, black and bronze finishes.

We'll recommend materials based on your design, budget and installation location.

Porcelain offers a consistent appearance and is a practical, hard-wearing choice for most floor and wall projects. Marble is natural stone, so every mosaic has its own variation in colour, veining and tone. It's ideal if you love the character of natural materials.

Popular styles include standard grid, fanned, hexagon, penny round, subway-style lettering, Greek key and other borders, ombré, and hand-cut illustrated designs. Browse our gallery for inspiration. You can also browse by style: hexagon, penny round, fan pattern, square tile and hand-cut art.

Grid mosaics use uniform square tiles for a clean, crisp look and are the most budget-friendly option. Hand-cut mosaics shape individual pieces to follow curves and fine detail, giving a more artisanal finish at a higher price. We'll recommend the best fit for your design and budget.

Both are made to order with a free mockup. The difference is how the lettering or logo is made.

Not sure which suits your design? Ask for a free mockup and we can show you both. See examples of hand-cut mosaics and metal lettering.

Our metal lettering and inlays are made from stainless steel in four finishes: gold, silver, black and bronze. See gold metal lettering projects.

Yes. We can supply metal lettering on its own. Send us your text or logo, dimensions and intended application, and we'll recommend a suitable option.

Yes. Samples help you compare tile colours, textures and metal finishes before making your final choice. Please contact us for availability, costs and shipping options.

Yes. We create mosaics for residential and commercial floors, including entrances, lobbies, shops and restaurants. Porcelain is our recommended choice for high-traffic areas. Let us know the expected foot traffic and whether the area gets wet so we can confirm the right materials.

Yes. Entrance and floor logo mosaics for hospitality businesses are some of our most popular projects. See our restaurant and café mosaics, bar and brewery mosaics and hotel and venue mosaics, or our shop and salon mosaics.

Yes. House names, street numbers, family monograms and welcome mosaics are made the same way as our commercial work, at a smaller size. See our home and address mosaics for ideas.

A properly installed and grouted mosaic is as hard-wearing as a regular tiled floor, and the design is part of the tile itself, so it doesn't wear off like paint or print. With simple cleaning, and sealing where needed for natural stone, it can last for many years. Every order is also covered by our 1-year warranty.

Yes, outdoor options are available. Tell us whether the mosaic will be covered or exposed to rain, sun, frost or coastal conditions so we can recommend suitable materials and installation requirements.

We can design for wet areas. Please tell us whether the mosaic will get occasional splashes, sit on a shower floor or remain underwater. These applications need specific materials and installation methods, especially when metal lettering is included, so please contact us before ordering. See our pool and bathroom mosaics.

Yes. We create mosaics for walls, backsplashes, countertops and tabletops. Share the surface details and intended use, and we'll advise on the design and mounting approach.

Board-mounted and framed options are available for selected projects. Please share the size, wall type and whether it will hang indoors or outdoors, so we can advise on the backing, weight and fixing requirements.

Our standard mesh-backed mosaic is designed for permanent installation. If you need a movable piece, ask us about a pre-mounted board option, and mention any door clearance requirements when you enquire.

Custom projects start from around US$680. Most entrance and logo mosaics fall between US$1,500 and US$3,000, and larger commercial projects are quoted individually. Request a free mockup for an exact, all-in price.

• Overall size
• Materials (marble and metal lettering cost more than porcelain)
• Design complexity, borders and fine detail
• Tile style (hand-cut and fanned patterns take more craftsmanship than grid)
• Mounting or framing, and shipping speed

Working to a budget? Tell us and we'll suggest ways to reach it, such as a smaller size, a grid layout or tile lettering instead of metal.

Installation isn't included. Your quote lists exactly what's covered, and you'll arrange a local tile installer to fit the mosaic.

You can pay 100% upfront, or a 50% deposit to begin production with the remaining 50% due before shipping. Your payment schedule is stated in your quote, and we send a secure payment link or invoice once you approve your design.

Yes. We accept PayPal, and eligible customers can choose PayPal's instalment options at checkout, depending on location and account approval.

No. Your mockup and revisions are free. Payment is only requested once you've approved your design and quotation.

Yes. Mosaic Lettering gift cards are available online and make a memorable gift for a new home or business opening.

Standard: 8–12 weeks from design approval and payment to delivery, including free standard shipping.
Expedited: around 4 weeks, at an additional cost.

Need it sooner? Please contact us and we'll do our best to meet your date.

Share your required arrival date when you first enquire. We'll confirm the production and delivery schedule before you order, and recommend expedited options if needed. The earlier you contact us, the more options you'll have.

Marble can need extra preparation and cutting, which may extend production time. If your deadline is tight, we'll compare options and recommend the material that best fits your schedule.

Every mosaic is made to order. Tiles are cut, by hand where the design requires it, assembled to your approved design and mounted onto numbered mesh sheets for easy installation.

Yes. When production is complete, we send photos of your finished mosaic for approval before it's packed and shipped.

Yes. We ship worldwide, and standard shipping is free. Expedited air or courier shipping is available at an additional cost and quoted separately.

Yes. We send your tracking number as soon as your order ships so you can follow it to your door.

Import duties and taxes aren't included in our prices and are the customer's responsibility. They vary by country. In most cases, the carrier (such as UPS or DHL) will contact you to pay online before delivery.

Your mosaic is mounted on numbered mesh sheets, stacked in layout order and packed in sturdy cartons designed to protect the tiles in transit.

Yes. Collection from our factory can be arranged in advance. If you book your own courier, the courier charges are your responsibility. Please contact us before booking so we can confirm packaging details and collection readiness.

Your mosaic arrives in numbered mesh-backed sections with a layout guide, so your installer assembles it like a puzzle. There's no need to place individual tiles.

We don't offer installation ourselves, but any experienced tile installer can fit our mosaics. We recommend a professional, especially for floor inlays, large designs and wet areas.

1. Lay out the sheets in order using the numbers and layout guide.
2. Prepare a clean, flat and properly prepared surface.
3. Spread tile adhesive with a suitable notched trowel.
4. Press each sheet firmly into place and tap gently for full contact.
5. Let the adhesive cure, then grout, wipe clean and seal if required.

We recommend a polymer-modified (latex-modified) thinset mortar. For outdoor, pool or wet areas, choose a product rated for that use, and always follow the manufacturer's instructions. Your installer should confirm the right adhesive, grout and waterproofing for your site.

Yes. A common approach is to remove a section of the existing flooring and prepare a recess for the mosaic. Installing over an existing surface may also be possible, depending on the floor condition, finished height and edge treatment. Your installer should assess the site first.

Yes, it can sit flush when the recess is prepared to the depth of the mosaic plus adhesive. Share our product specifications with your installer before they prepare the opening.

It depends on the existing floor and the structure underneath. Your installer will need to assess the surface and confirm whether additional preparation or a suitable tile backer board is required.

It depends on the mosaic, adhesive thickness and installation method. Please send us your available clearance before ordering, and ask your installer to check the total finished height.

Neutral greys are the most popular choice because they hide dirt and let the design stand out. Light grout suits bright designs, while darker grout gives a bolder, more graphic look. We're happy to advise for your design.

No. Any experienced local tile installer can fit it. Your mosaic arrives on numbered mesh sheets that go down like a puzzle, then it's grouted like regular tile.

Yes. We provide layout guidance and are happy to discuss product details with you or your installer. Your local installer should confirm site preparation, adhesive, grout and waterproofing requirements.

Sweep or vacuum regularly and clean with water and a pH-neutral cleaner. Avoid acidic or abrasive products, especially on marble and metal finishes. Ask us for care guidance specific to your materials.

Porcelain tiles don't need sealing, but we recommend sealing the grout. Marble and outdoor installations should be sealed with a penetrating sealer, reapplied every 1–2 years.

Yes. All mosaics come with a 1-year warranty against manufacturing defects.

We include extra tiles with every order to cover minor breakage. If anything arrives damaged, photograph the packaging and affected pieces and email info@mosaiclettering.com promptly, before installation. Please keep the packaging while we review the issue and arrange a solution.

Every mosaic is custom-made to your approved design, so please review your mockup carefully before approving it. For full details, see our Refund Policy.